Terms & Conditions

1. Definitions

For the purposes of these Terms and Conditions:

• "Platform" refers to the meta88 website, mobile site, and any associated applications or services.
• "Services" means all gaming, betting, and entertainment products offered through the Platform, including but not limited to casino games, sports betting markets, live dealer experiences, and specialty games.
• "User," "You," or "Your" refers to any individual who registers for an account and uses the Services.
• "We," "Us," "Our," or "meta88" refers to the Platform operator and all affiliated entities.
• "Account" means the personal account created by the User to access the Services.
• "Funds" refers to money deposited into Your Account for the purpose of placing bets or playing games.
• "Bonus" means promotional credits, free spins, cashback, or other incentives provided by meta88.
• "KYC" stands for "Know Your Customer" and refers to identity verification procedures required by law.

2. Acceptance of Terms

By creating an account, accessing the Platform, or using any of the Services, You acknowledge that You have read, understood, and agree to be bound by these Terms and Conditions in their entirety. These Terms constitute a legally binding agreement between You and meta88.

If You do not agree with any part of these Terms, You must immediately discontinue use of the Platform and Services. Continued use of the Platform after any modifications to these Terms constitutes Your acceptance of such changes.

We reserve the right to modify, amend, or update these Terms at any time without prior notice. The "Last Updated" date at the top of this document indicates when the most recent changes were made. It is Your responsibility to review these Terms periodically. Material changes will be communicated through email notification or prominent notice on the Platform.

3. Eligibility Requirements

To register an account and use the Services, You must meet all of the following eligibility criteria:

3.1 Age Requirement

You must be at least 21 years of age at the time of registration. Online gambling is restricted to adults, and we strictly enforce this requirement through mandatory identity verification. Any account found to belong to a person under 21 years of age will be immediately suspended, all funds forfeited, and the matter may be reported to relevant authorities.

3.2 Legal Capacity

You must have the legal capacity to enter into binding contracts under applicable law. You must not be under any legal restriction that would prevent You from using online gaming services.

3.3 Jurisdiction and Residence

You must be a resident of Indonesia or otherwise lawfully present in a jurisdiction where use of the Services is permitted. It is Your responsibility to ensure that Your use of the Services complies with all applicable laws and regulations in Your jurisdiction. We do not accept players from jurisdictions where online gambling is prohibited.

3.4 Single Account

You are permitted to hold only one account with meta88. Creating multiple accounts, operating accounts on behalf of third parties, or allowing others to use Your account is strictly prohibited. Detection of duplicate accounts may result in suspension of all associated accounts and forfeiture of funds.

3.5 Self-Exclusion Status

You must not be currently self-excluded from gambling activities through any self-exclusion program, either on our Platform or with any other operator. If You have previously self-excluded, You must respect the exclusion period and not attempt to circumvent it by creating new accounts.

4. Account Registration and Security

4.1 Registration Process

When registering for an account, You must provide accurate, complete, and current information. This includes Your full legal name as it appears on Your identification documents, date of birth, residential address, valid email address, and phone number. Providing false or misleading information is grounds for immediate account termination.

4.2 Account Credentials

You are solely responsible for maintaining the confidentiality of Your username and password. You must not share Your login credentials with any third party. You agree to notify meta88 immediately if You suspect unauthorized access to Your account or any security breach. We recommend using a strong, unique password and enabling two-factor authentication where available.

4.3 Account Responsibility

You are fully responsible for all activities that occur under Your account, whether authorized by You or not. meta88 will not be liable for any loss or damage arising from Your failure to protect Your account credentials. If You believe Your account has been compromised, contact our customer support immediately.

4.4 Account Information Updates

You must promptly update Your account information if any details change, including Your contact information, residential address, or payment methods. Maintaining accurate information ensures You receive important communications and facilitates smooth transaction processing.

5. Deposits and Withdrawals

5.1 Deposits

Deposits can be made through the payment methods specified on the Platform, including Indonesian bank transfers (BCA, BRI, BNI, Mandiri) and e-wallets (OVO, DANA, GoPay). All deposits must be made from payment sources in Your own name. Third-party deposits are strictly prohibited and will result in funds being returned and potential account suspension.

Minimum and maximum deposit limits are displayed on the Platform and may vary by payment method. Deposits are typically processed instantly during banking hours, though some methods may take longer. meta88 does not charge fees for deposits, though Your bank or payment provider may impose their own charges.

5.2 Withdrawals

Withdrawal requests can be submitted at any time through Your account interface. Withdrawals will be processed to the same payment method and account from which the deposit originated, as a security measure to prevent money laundering. Minimum and maximum withdrawal limits apply and are displayed on the Platform.

All withdrawal requests are subject to KYC verification. First-time withdrawal requests will not be processed until You have completed identity verification by providing required documentation. Processing times for verified accounts are typically 1-6 hours, though some payment methods may take up to 24 hours. Withdrawals to bank accounts in Indonesia are processed during banking business hours (Monday-Friday, 9:00-16:00 WIB).

5.3 Bonus Wagering Requirements

If You have active bonus funds in Your account, You must complete all associated wagering requirements before withdrawing. Attempting to withdraw before meeting wagering requirements will result in forfeiture of the bonus and any winnings derived from it. Detailed bonus terms are provided with each promotion.

5.4 Anti-Money Laundering

meta88 maintains strict anti-money laundering (AML) policies. All deposits must be wagered at least once before withdrawal. We reserve the right to request additional documentation regarding the source of Your funds at any time. Suspicious transactions may be reported to relevant authorities as required by law.

6. Bonuses and Promotions

6.1 Bonus Eligibility

Bonuses and promotions are offered at meta88's sole discretion. Unless otherwise stated, bonuses are available to eligible accounts in good standing. Each bonus has specific terms including minimum deposit requirements, wagering requirements, eligible games, maximum bet limits, and expiration dates. These terms are clearly stated in the promotion description and must be read carefully before opting in.

6.2 Wagering Requirements

All bonuses are subject to wagering requirements, which specify the number of times You must wager the bonus amount (or bonus plus deposit) before it becomes withdrawable. Wagering requirements vary by promotion and are clearly stated. Different game types contribute different percentages toward wagering requirements: slots typically contribute 100%, table games may contribute 10-20%, and some games may be excluded entirely.

6.3 Bonus Abuse

meta88 reserves the right to withhold bonuses, cancel promotions, or forfeit winnings if we determine that bonus abuse or fraudulent activity has occurred. This includes but is not limited to: creating multiple accounts to claim bonuses repeatedly, systematic low-risk betting strategies designed solely to clear wagering requirements, collusion with other players, or any other activity that violates the spirit of fair play.

6.4 Promotional Terms

meta88 reserves the right to modify, suspend, or cancel any promotion at any time without prior notice. We may also exclude individual players from specific promotions at our discretion. Promotional terms may vary and can be changed without notice.

7. Gaming Rules and Conduct

7.1 Game Rules

Each game available on the Platform has specific rules that govern gameplay, betting options, payouts, and special features. It is Your responsibility to understand the rules of any game before placing real-money wagers. Game rules are accessible through the information button within each game interface. In the event of a dispute, the game provider's official rules prevail.

7.2 Random Number Generators

All games on the Platform use certified Random Number Generators (RNG) to ensure fair and unpredictable outcomes. RNG software is regularly tested and audited by independent third-party testing laboratories. Results of all games are genuinely random and cannot be predicted or manipulated by meta88, game providers, or players.

7.3 Sports Betting Rules

Sports betting markets are subject to specific rules regarding bet acceptance, settlement procedures, postponed or cancelled events, and result corrections. All sports betting follows international betting standards. In the event of rule disputes, meta88's decision based on official league or competition rules is final. Live betting odds and availability change in real-time based on match circumstances.

7.4 Malfunction Voids Play

In the event of a game malfunction, system error, or technical failure, all affected bets and gameplay are void. meta88 will refund the original stake to affected players but is not responsible for potential winnings that might have occurred. Players must report suspected malfunctions immediately.

8. Prohibited Activities

The following activities are strictly prohibited and may result in immediate account suspension, fund forfeiture, and potential legal action:

• Underage Gambling: Any attempt to gamble while under 21 years of age, or providing false documentation to circumvent age verification.
• Multiple Accounts: Creating or operating more than one account, or allowing others to use Your account.
• Collusion and Fraud: Colluding with other players, using automated betting systems (bots), exploiting software bugs or system errors, or engaging in any form of fraudulent activity.
• Money Laundering: Using the Platform for money laundering or any illegal financial activity.
• Bonus Abuse: Systematic exploitation of bonuses through duplicate accounts, coordinated betting strategies, or other unfair practices.
• Chargebacks: Initiating chargebacks or payment reversals after depositing funds. Legitimate chargebacks due to unauthorized transactions must be reported immediately to customer support.
• Offensive Conduct: Harassment, abuse, discrimination, or threatening behavior toward other players or staff.
• Unauthorized Access: Attempting to access accounts or systems without authorization, or interfering with the normal operation of the Platform.

9. Limitations of Liability

9.1 Service Availability

While we strive to maintain continuous service availability, meta88 does not guarantee uninterrupted access to the Platform. The Platform may be temporarily unavailable due to maintenance, technical issues, force majeure events, or other circumstances beyond our control. We are not liable for any losses resulting from service interruptions.

9.2 Third-Party Services

The Platform integrates games and services from third-party providers. meta88 is not responsible for the performance, availability, or content of third-party services. Disputes regarding specific games should be addressed according to the game provider's terms.

9.3 Financial Liability

meta88's total liability to You for any claims arising from Your use of the Services shall not exceed the amount of funds held in Your account at the time the claim arose. We are not liable for indirect, consequential, or punitive damages under any circumstances.

9.4 User Responsibility

You acknowledge that gambling involves financial risk and that You may lose money. You are solely responsible for any losses incurred through Your use of the Services. meta88 does not provide gambling or financial advice and encourages all players to gamble responsibly within their means.

10. Account Suspension and Termination

10.1 Termination by User

You may close Your account at any time by contacting customer support. Upon closure, You must withdraw all remaining funds. Any active bonuses will be forfeited. Closed accounts cannot be reopened unless approved by meta88 management.

10.2 Suspension by meta88

We reserve the right to suspend or terminate Your account at any time if we believe You have violated these Terms, engaged in fraudulent activity, or if required by law. Suspended accounts will be investigated, and funds may be withheld pending resolution.

10.3 Inactive Accounts

Accounts with no login activity for 12 consecutive months are considered inactive. Inactive accounts may be subject to monthly maintenance fees as permitted by law. We will notify You via email before applying any fees.

11. Intellectual Property

All content on the Platform, including but not limited to text, graphics, logos, images, software, and game content, is the property of meta88 or its licensors and is protected by international copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to access and use the Platform for personal entertainment purposes only. You may not copy, reproduce, distribute, modify, reverse engineer, or create derivative works from any content on the Platform without express written permission from meta88.

12. Governing Law and Dispute Resolution

12.1 Governing Law

These Terms and Conditions shall be governed by and construed in accordance with international online gaming regulations and applicable laws of the jurisdiction in which the Platform is licensed. Where local Indonesian law applies to consumer protection or specific gaming regulations, those provisions shall also govern.

12.2 Dispute Resolution

In the event of any dispute arising from these Terms or Your use of the Services, You agree to first contact meta88 customer support to attempt informal resolution. Most disputes can be resolved quickly through direct communication with our support team.

If a dispute cannot be resolved informally, both parties agree to submit to binding arbitration in accordance with international arbitration rules. Any arbitration shall be conducted in English. The arbitrator's decision shall be final and binding.

12.3 Class Action Waiver

You agree that any dispute resolution proceedings will be conducted on an individual basis and not as part of a class action, consolidated action, or representative action. You waive Your right to participate in class action lawsuits against meta88.

13. Contact Information

If You have any questions, concerns, or complaints regarding these Terms and Conditions or any aspect of the Services, please contact us through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 through the Platform
• Customer Support: Accessible from Your account dashboard

Our Indonesian-speaking support team is available around the clock to assist with any questions or issues. For account-specific inquiries, please log in to Your account to ensure we can verify Your identity and provide secure assistance.