Privacy Policy

1. Introduction

meta88 ("we," "us," "our," or "the Platform") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you use our online gaming platform and services.

This Privacy Policy applies to all users of meta88 who access our website, create accounts, play games, place bets, or otherwise interact with our services. By creating an account or using the Platform, you acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy.

We are dedicated to compliance with applicable data protection laws and regulations, including those governing the collection and processing of personal information in Indonesia. We handle your data with care, transparency, and in accordance with international privacy standards.

If you do not agree with any aspect of this Privacy Policy, please do not use our services. Your continued use of meta88 constitutes acceptance of this Privacy Policy and any updates or amendments.

2. Information We Collect

We collect various types of information to provide, maintain, protect, and improve our services. The information we collect falls into the following categories:

2.1 Personal Identification Information

When you register for an account with meta88, we collect personal identification information including:

• Full Name: Your legal name as it appears on your government-issued identification
• Date of Birth: To verify you meet our minimum age requirement of 21 years
• Email Address: For account communications and security notifications
• Phone Number: For account verification, security alerts, and customer support
• Residential Address: Your current physical address in Indonesia
• Nationality and Residency Status: To ensure compliance with legal restrictions

2.2 Identity Verification Documents (KYC)

To comply with legal obligations and prevent fraud, we collect identity verification documents:

• Government-Issued ID: Indonesian national identity card (KTP) or passport
• Proof of Address: Recent utility bills, bank statements, or government correspondence
• Selfie Verification: Photographs of you holding your ID for identity confirmation
• Additional Documentation: Source of funds verification if required by regulations

2.3 Financial Information

To process deposits and withdrawals, we collect financial information including:

• Bank Account Details: Account number, bank name, and account holder name for Indonesian banks (BCA, BRI, BNI, Mandiri)
• E-Wallet Information: Account details for OVO, DANA, GoPay, and other supported payment methods
• Transaction History: Records of deposits, withdrawals, bets, wins, losses, and bonus usage
• Payment Method Verification: Documentation proving ownership of payment accounts

2.4 Account Activity Data

We automatically collect information about your use of the Platform:

• Gaming Activity: Games played, bets placed, odds selected, stakes, results, and gameplay patterns
• Login Information: Login dates, times, IP addresses, device identifiers, and session duration
• Device Information: Device type, operating system, browser type, screen resolution, language preferences
• Location Data: IP-based geolocation to ensure you access the Platform from permitted jurisdictions
• Customer Support Interactions: Chat logs, emails, phone call records, and support tickets

2.5 Cookies and Tracking Data

We use cookies and similar tracking technologies to enhance your experience. See Section 8 for detailed information about our cookie practices.

3. How We Use Your Information

meta88 uses the collected information for the following purposes:

3.1 Account Management and Service Provision

• Create, maintain, and manage your user account
• Verify your identity and age to comply with legal requirements
• Process deposits, withdrawals, and other financial transactions
• Provide access to games, sports betting markets, and platform features
• Calculate winnings, losses, bonuses, and account balances
• Manage your VIP tier status and loyalty program benefits

3.2 Legal and Regulatory Compliance

• Comply with KYC (Know Your Customer) and AML (Anti-Money Laundering) regulations
• Verify that you meet age and residency eligibility requirements
• Prevent and detect fraud, money laundering, and other illegal activities
• Respond to legal requests, court orders, and regulatory inquiries
• Maintain records as required by applicable laws and regulations

3.3 Security and Fraud Prevention

• Monitor account activity for suspicious or unauthorized behavior
• Detect and prevent bonus abuse, collusion, and cheating
• Identify and block duplicate accounts and prohibited users
• Protect the Platform from cyberattacks and security threats
• Investigate disputes, chargebacks, and policy violations

3.4 Communication and Customer Support

• Send account-related notifications, transaction confirmations, and security alerts
• Respond to your inquiries, support requests, and complaints
• Provide information about your account status, balances, and activity
• Send promotional offers, bonuses, and marketing communications (with your consent)
• Notify you of changes to our Terms, Privacy Policy, or services

3.5 Platform Improvement and Analytics

• Analyze user behavior to improve game selection, features, and user experience
• Optimize website performance, speed, and mobile compatibility
• Develop new products, services, and features based on user preferences
• Conduct research and statistical analysis to understand user trends
• Test new features and measure their effectiveness

3.6 Responsible Gaming

• Monitor gameplay patterns for signs of problem gambling
• Enforce deposit limits, loss limits, and self-exclusion requests
• Provide access to responsible gaming tools and resources
• Comply with safer gambling regulations and best practices

4. Data Sharing and Disclosure

meta88 does not sell your personal information to third parties. However, we may share your information in the following limited circumstances:

4.1 Service Providers and Business Partners

We share information with trusted third-party service providers who assist us in operating the Platform:

• Payment Processors: Banks and payment gateways that process deposits and withdrawals
• Game Providers: Software providers who supply casino games, live dealer services, and sports betting platforms
• KYC Verification Services: Identity verification providers who validate your documents
• Customer Support Tools: Live chat, email, and ticketing systems that facilitate customer service
• Cloud Hosting Providers: Secure data storage and server infrastructure providers
• Analytics Services: Tools that help us understand user behavior and improve services

All service providers are contractually obligated to protect your data and use it only for the purposes we specify.

4.2 Legal Obligations and Enforcement

We may disclose your information when required by law or to protect our rights:

• In response to valid legal requests from law enforcement or regulatory authorities
• To comply with court orders, subpoenas, or legal processes
• To investigate and prevent fraud, money laundering, or other illegal activities
• To enforce our Terms and Conditions and other policies
• To protect the safety, rights, or property of meta88, our users, or the public

4.3 Business Transfers

If meta88 is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred to the successor entity as part of the transaction. We will notify you of any such change in ownership or control of your personal data.

4.4 With Your Consent

We may share your information with other third parties when you explicitly consent to such sharing.

5. Data Security

Protecting your personal information is a top priority for meta88. We implement comprehensive technical, administrative, and physical security measures to safeguard your data:

5.1 Technical Security Measures

• SSL Encryption: 256-bit SSL/TLS encryption protects all data transmitted between your device and our servers
• Encrypted Storage: Personal and financial data is encrypted at rest using industry-standard encryption algorithms
• Secure Servers: Data is stored on secure servers in protected data centers with 24/7 monitoring
• Firewalls and Intrusion Detection: Advanced firewall systems and intrusion detection software protect against unauthorized access
• Regular Security Audits: Independent security experts conduct regular penetration testing and vulnerability assessments

5.2 Access Controls

• Access to personal data is restricted to authorized personnel only
• Employees must use multi-factor authentication to access internal systems
• All staff with data access undergo background checks and security training
• Access logs are maintained and regularly reviewed for suspicious activity

5.3 Account Security

You play a critical role in protecting your account:

• Create a strong, unique password and change it regularly
• Never share your login credentials with anyone
• Enable two-factor authentication when available
• Log out of your account when using shared or public computers
• Report any suspected unauthorized access immediately

Despite our best efforts, no security system is completely impenetrable. If a data breach occurs that affects your personal information, we will notify you promptly in accordance with applicable laws and take immediate steps to mitigate the impact.

6. Data Retention

meta88 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

6.1 Active Accounts

While your account remains active, we retain all associated personal information, transaction history, and gaming records to provide ongoing services and support.

6.2 Closed Accounts

If you close your account, we will retain certain information for legal and regulatory purposes:

• Identity Information: Retained for 7 years to comply with anti-money laundering regulations
• Transaction Records: Retained for 7 years for financial auditing and tax purposes
• Gaming History: Retained for 5 years to resolve disputes and maintain game integrity
• Communication Records: Retained for 3 years for customer service quality and dispute resolution

6.3 Deletion Requests

You may request deletion of your personal information by contacting our privacy team. We will comply with deletion requests to the extent permitted by law, though certain information must be retained for legal compliance. See Section 7 for details on exercising your privacy rights.

7. Your Privacy Rights

meta88 respects your privacy rights and provides you with control over your personal information. You have the following rights:

7.1 Right to Access

You have the right to access the personal information we hold about you. You can view most of your information through your account dashboard. For a complete copy of your data, contact our privacy team.

7.2 Right to Correction

If any of your personal information is inaccurate or incomplete, you have the right to request corrections. You can update most information directly through your account settings, or contact customer support for assistance.

7.3 Right to Deletion

You have the right to request deletion of your personal information, subject to legal retention requirements. Certain information must be retained for regulatory compliance even after account closure.

7.4 Right to Data Portability

You have the right to receive a copy of your personal information in a structured, commonly used, machine-readable format. Contact our privacy team to request a data export.

7.5 Right to Restrict Processing

You have the right to request that we restrict the processing of your personal information in certain circumstances, such as while we verify the accuracy of disputed data.

7.6 Right to Object

You have the right to object to processing of your personal information for marketing purposes. You can opt out of marketing communications at any time by clicking the unsubscribe link in emails or adjusting your account communication preferences.

7.7 Right to Withdraw Consent

Where processing is based on your consent, you have the right to withdraw that consent at any time. This does not affect the lawfulness of processing based on consent before withdrawal.

8. Cookies and Tracking Technologies

meta88 uses cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and improve our services.

8.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences, recognize you on return visits, and provide personalized experiences.

8.2 Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential Cookies	Required for basic website functionality, account login, and security	Session / Persistent
Performance Cookies	Collect anonymous data about how users interact with the Platform to improve performance	Persistent
Functional Cookies	Remember your preferences, settings, and language choices for a personalized experience	Persistent
Analytics Cookies	Help us understand user behavior, measure traffic, and identify popular content	Persistent

8.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified before cookies are placed. However, disabling essential cookies may affect the functionality of the Platform, including your ability to log in or access certain features.

9. Third-Party Services

The meta88 Platform integrates games and services from third-party providers, including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, and others. These providers may collect and process certain information in accordance with their own privacy policies.

We carefully select partners who maintain high privacy and security standards. However, we are not responsible for the privacy practices of third-party websites, games, or services. We encourage you to review the privacy policies of any third-party services you interact with.

The Platform may contain links to external websites or social media platforms. These links are provided for convenience and do not constitute endorsement. We are not responsible for the content or privacy practices of external sites.

10. Children's Privacy

meta88 is strictly an adult-only platform. Our services are not intended for individuals under 21 years of age. We do not knowingly collect personal information from anyone under 21.

If we become aware that we have inadvertently collected personal information from someone under 21, we will immediately delete that information and suspend the associated account. If you believe a minor has created an account, please contact us immediately at [email protected].

Parents and guardians should monitor their children's internet usage and ensure they do not access age-restricted gambling websites.

11. Changes to This Privacy Policy

meta88 reserves the right to modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes, we will notify you through one or more of the following methods:

• Email notification to the address associated with your account
• Prominent notice on the Platform homepage
• Pop-up notification when you log in to your account

The "Last Updated" date at the top of this document indicates when the most recent changes were made. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Your continued use of meta88 after any changes to this Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the changes, you should discontinue use of the Platform and close your account.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact our privacy team:

• Email: [email protected]
• Subject Line: "Privacy Inquiry" or "Privacy Rights Request"
• Response Time: We aim to respond to all privacy inquiries within 30 days

For urgent account security issues, contact us immediately through live chat (available 24/7) or email with "URGENT" in the subject line.

Our customer support team is available around the clock to assist with privacy-related questions and help you exercise your data protection rights.